Of the 250+ small/medium/large businesses that are enjoying the services from Freewire Broadband, the most common questions are wrapped up in these 7 categories.
SERVICE & RESPONSE - The fundamental difference between Freewire Broadband and the traditional service providers/CLEC’s is Network Ownership. We own our ENTIRE network and able to out respond our competitors because we monitor each and every node 24/7/365. We are so confident in our ability to respond to and resolve potential issues, we back all our business class services with an industry leading SLA. This SLA includes guaranteed response times and cash refunds for extended service interruptions.
Another primary differentiator to improved service and response over the local incumbent is the Freewire Broadband network architecture.We provide our customers with an extremely efficient path to the fiber. Radio on your roof, connected to a radio on our tower, connected to the fiber. We also provide our customers with troubleshooting tools such as complete access and monitoring to their connection via a secure login to our Network Monitoring Service.
Radio doesn’t typically behave like a copper connection, and because of this, our expertise in the industry helps us identify specific signs that tell us there are potential problems on the horizon long before they materialize. Also, we are able to “hot swap” every device on our network and, under most circumstances, will recognize and preventatively replace devices BEFORE our customers are ever aware of an issue.
Service is paramount to Freewire Broadband…winning customers is something, but keeping them is EVERYTHING.